Tracking a package is a modern-day ritual. Watching that little dot move across the map provides a sense of anticipation and certainty. But what do all those Delhivery tracking statuses actually mean? And what should you do if your package seems stuck?
This complete guide decodes the entire Delhivery tracking process, explains every common status, and provides the essential contact information you need for a smooth delivery experience.
How to Track Your Delhivery Shipment
You have several easy options to track your package:
- Official Website: Go to the Delhivery website, find the tracking bar on the homepage, and enter your 11-digit tracking number (e.g.,
45678765456). - Mobile App: Download the official Delhivery app from the Google Play Store or Apple App Store for tracking on the go with push notifications.
- SMS/Email Link: Use the tracking link provided in the SMS or email from the seller or Delhivery.
Decoding Delhivery Tracking Statuses: What Do They Mean?
Here’s a breakdown of the most common statuses you’ll encounter and what they indicate.
1. Shipment Information Received
- Meaning: Delhivery’s system has received the electronic shipping information from the seller, and a label has been created. The physical package has not yet been picked up or scanned at a Delhivery facility.
- What to do: Wait for the next update. If this status persists for more than 24-48 hours, the seller might not have handed over the package yet.
2. In Transit / Dispatched to Hub
- Meaning: This is a broad status. The package has been picked up and is moving through the Delhivery network—it could be on a truck, at a sorting facility, or in transit between cities.
- What to do: This is a normal status. No action is needed unless it doesn’t change for several days.
3. Received at Origin Hub & In Process at Origin Hub
- Meaning: Your package has arrived at and is being processed at a major sorting facility near the pickup location. It will be sorted for its next destination.
- What to do: This confirms the package is physically in Delhivery’s possession. Expect it to move soon.
4. Dispatched from Origin Hub
- Meaning: The package has been sorted and has left the origin facility on a vehicle headed to a hub closer to the delivery destination.
- What to do: The journey is underway. Tracking might not update until it reaches the next hub.
5. Received at Destination Hub
- Meaning: Great news! Your package has arrived in your city or region. It will now be sorted for final delivery.
- What to do: Delivery is imminent, usually within 1-2 days.
6. Out for Delivery
- Meaning: This is the most exciting update. The package has been loaded onto a delivery vehicle and is with the delivery agent who will bring it to your doorstep.
- What to do: Ensure someone is available at the delivery address to receive the package. Keep your phone handy.
7. Delivered
- Meaning: The package has been successfully delivered and received at the destination address.
- What to do: If you have the item, great! If you haven’t received it but the status says “Delivered,” first check with neighbors or your building’s security. If you still can’t find it, contact the seller immediately.
8. Connection Delay / Inbound Delay
- Meaning: The shipment has missed its scheduled transport connection (like a truck or flight) due to weather, logistical issues, or high volume. It is temporarily delayed.
- What to do: Be patient. The system will update once the package is back on track. If the delay is prolonged, you can contact support for more details.
9. RTO (Return to Origin) Initiated
- Meaning: The package is being sent back to the seller. This can happen for several reasons: multiple failed delivery attempts, the recipient refused the package, or the address was incorrect.
- What to do: If you still want the product, contact the seller immediately to see if they can reship it.
Official Delhivery Contact Information
If your tracking suggests a problem, here’s how to get help.
- Customer Support Number: The primary number is +91-88-26986969. (Always verify this on the official Delhivery website as it may change).
- Email Support: You can reach out via their support email, typically
support@delhivery.com. - Live Chat: Available on the official Delhivery website and mobile app. This is often the quickest way to get a response.
- Social Media: Send a Direct Message (DM) to their official handles on Twitter (
@Delhivery) or Facebook. Public queries often get fast responses. - Website Portal: Sellers and clients can log in to the Delhivery Client Dashboard for detailed support.
Pro Tip: Always have your 11-digit tracking number ready before contacting support. This is the key to getting any information.
Frequently Asked Questions (FAQ)
Q1: Why has my Delhivery tracking status not updated for days?
A: This is usually due to logistical delays between hubs, system sync issues, or high volume. Wait 24-48 hours. If it persists, follow the steps in our article “Delhivery Tracking Not Updated? Here’s What to Do“.
Q2: The status is ‘Delivered,’ but I didn’t get my package. What should I do?
A: First, check with people around your delivery location. If you still can’t find it, contact the seller or e-commerce platform you purchased from. They are responsible for filing a claim with Delhivery.
Q3: Can I change the delivery address after the shipment is dispatched?
A: This can be difficult once the package is in transit. Your best bet is to contact Delhivery support immediately with your tracking number to see if it’s possible. In most cases, the sender must request the change.
Conclusion
Understanding your Delhivery tracking status empowers you to know exactly where your package is and what to expect. From “Shipment Information Received” to the welcome “Delivered” update, each status tells a part of your package’s journey. Use this guide to decode the process, and save the contact information for a hassle-free shipping experience.
